support/ exitway/ status

Turning VPNs on and off

What the status icons mean

The icon next to each VPN shows whether it is connected or its servers answer.

The icons mean:

  1. 1Green: connected, or when the VPN is off, the provider’s servers answer.
  2. 2Amber: on, but not connected yet.
  3. 3Red: none of its servers answer. Pick another location.
  4. 4Grey: Exitway cannot check. This is the case for WireGuard, and while this device itself uses a VPN, because providers block the check from inside a tunnel.
Note · Use Check again in Settings to check now. The check sends a small OpenVPN hello packet from your device to the provider’s servers listed in the console’s VPN configuration. It does not sign in.