support/ exitway/ no-traffic

The VPN shows connected but no traffic passes

An OpenVPN config with a compress line stops the UniFi gateway passing traffic.

Many providers’ .ovpn files contain a compress line. The UniFi gateway’s OpenVPN then drops every packet coming back, and its logs show “Bad compression stub”.

1. 1Open the .ovpn file from your provider and remove the compress line.
2. 2In UniFi Network, go to Settings > VPN > VPN Client.
3. 3Upload the edited config to the VPN client connection.